RETURNS & REFUNDS
At MR Fragrance Mart, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
ELIGIBILITY FOR RETURNS
Your can request a return within 7 days of delivery if the product meets the following conditions:
- The product is unused, unopened, and in its original packaging.
- The seal and brand packaging are intact.
- The product is not damaged due to your misuse.
- You have the original invoice or order confirmation.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we do not accept returns or exchages on:
- Opened, used, or tested perfumes
- Sale or discounted items
- Gift cards and voucher codes
- Item purchased during special promotions or clearance sales
HOW TO REQUEST A RETURN
To request a return, please follow these steps:
- Contact our customer support within 7 days of delivery.
- Share your order number, reason for return, and clear photos of the product and packaging.
- Our team will review your request and provide further instructions.
RETURN SHIPPING
If the return is due to our error (wrong or damaged item), we will arrange free return shipping.
If the return is due to your change of mind or any other reason, return shipped charges will be borne by the customer.
RETURN INSPECTION
Once we receive your returned item, our team will inspection it to ensure it meets the return conditions.
We will notify you about the approval or rejection of your return within 1-2 business days.
REFUND PROCESS
If your return is approved:
- Refunds will be processed to your original payment method within 3-5 business days.
- Shipped charges (if any) are non-refundable unless the return is due to our mistake.
EXCHANGES
We only replace items if they are defective, damaged, or if you received the wrong item.
If you need to exchange a product for the same item, please contact us within 7 days of delivery.
DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery.
Share your order details and clear photos. We will arrange a replacement or refund as soon as possible.